Candela GentleLASE Pro — Repairs & Servicing

Independent, Australia-wide servicing, repairs and preventative maintenance for the Candela GentleLASE Pro.

The GentleLASE Pro is a 755nm Alexandrite system used for fast, effective hair removal and pigmented lesions, particularly on lighter skin types. We provide independent, on-site repairs, diagnostics and preventative maintenance for the GentleLASE Pro right across Australia.

Led by Sergio Taranto — former Candela Service Director for Australia & New Zealand — every visit brings genuine, factory-level experience without the OEM wait times.

Signs your GentleLASE Pro needs attention

Low or inconsistent energy output
DCD cryogen cooling faults or spray issues
Error codes on startup or mid-treatment
Handpiece faults, cable or connector damage
Flashlamp wear or reduced output
Calibration or cal-port failures
Chiller or cooling alarms and overheating

What we service on the GentleLASE Pro

Alexandrite (755nm) laser source
Flashlamp and Alexandrite rod
Handpieces and delivery systems — repair and exchange
DCD cryogen cooling system
Cooling and chiller system
Optics, mirrors and beam alignment
Calibration and energy output verification
Compatible parts and consumables supply

Candela systems we service

Why clinics choose us

Genuine Candela expertise — led by the former Candela ANZ Service Director.
Australia-wide & mobile — we come to you anywhere in Australia.
Accurate diagnosis first — so you avoid unnecessary parts and repeat visits.
Protecting your revenue — fast, practical repairs that keep treatment rooms running.

Frequently asked questions

What does the GentleLASE Pro treat?

It’s a 755nm Alexandrite laser, most commonly used for hair removal and pigmented lesions, particularly on lighter skin types.

Can you help with cryogen or DCD cooling faults?

Yes — DCD cooling and cryogen delivery issues are among the most common faults we resolve on the Gentle series.

Are you affiliated with Candela?

No. Laser Service Australia is an independent service provider and is not affiliated with, authorised by or endorsed by Candela. All trademarks remain the property of their respective owners.

GentleLASE Pro down? Get Australia-wide Candela support today.

Call +61 450 664 840