Candela GentleMax Pro & Pro Plus — Repairs & Servicing

Independent, Australia-wide servicing, repairs and preventative maintenance for the Candela GentleMax Pro and GentleMax Pro Plus.

Call +61 450 664 840

The GentleMax Pro and Pro Plus are dual-wavelength systems (755nm Alexandrite and 1064nm Nd:YAG) used for hair removal, vascular and pigmented lesions across a wide range of skin types. When one goes down, a busy clinic feels it fast. We provide independent, on-site repairs, diagnostics and preventative maintenance for both systems, right across Australia.

Led by Sergio Taranto — former Candela Service Director for Australia & New Zealand — every visit brings genuine, factory-level experience without the OEM wait times.

Signs your GentleMax Pro needs attention

Low or inconsistent energy output
DCD cryogen cooling faults or spray issues
Error codes on startup or mid-treatment
Handpiece faults, cable or connector damage
Calibration or cal-port failures
Chiller or cooling alarms and overheating
Reduced treatment efficacy or patient comfort

What we service on the GentleMax Pro

Alexandrite (755nm) and Nd:YAG (1064nm) laser sources
Flashlamps and laser rods
Handpieces and delivery systems — repair and exchange
DCD cryogen cooling system
Cooling and chiller system
Optics, mirrors and beam alignment
Calibration and energy output verification
Compatible parts and consumables supply

Candela systems we service

Why clinics choose us

Genuine Candela expertise — led by the former Candela ANZ Service Director.
Australia-wide & mobile — we come to you anywhere in Australia.
Accurate diagnosis first — so you avoid unnecessary parts and repeat visits.
Protecting your revenue — fast, practical repairs that keep treatment rooms running.

Frequently asked questions

Do you service both the GentleMax Pro and Pro Plus?

Yes — both models, including the higher-powered GentleMax Pro Plus.

Do you carry GentleMax Pro parts and handpieces?

Yes — we supply compatible parts, consumables and handpieces, and offer handpiece repair and exchange to keep your downtime to a minimum.

Are you affiliated with Candela?

No. Laser Service Australia is an independent service provider and is not affiliated with, authorised by or endorsed by Candela. All trademarks remain the property of their respective owners.

GentleMax Pro down? Get Australia-wide Candela support today.

Call +61 450 664 840